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                    About Us

                    Our Programmes

                    WSQ Diploma in Retail (E-Commerce (Omni-Channel))

                    Gain the managerial and supervisory skills to optimise e-commerce operations and sales in a retail environment. (English Only)

                    Course Content:

                    The WSQ Diploma in Retail (E-Commerce(Omni-Channel)) emphasises on the manager’s ability and discipline to perpetually optimise e-commerce operations through productivity and innovative initiatives, identify business opportunities locally and internationally by analysing online sales data. Develop digital campaigns and marketing plan over different digital platforms to promote the brand portfolio and maximise the revenues from online sales. More importantly, to oversee the operation of order fulfilment and returns processing as well as business continuity to sustain the e-commerce 

                    Course Participant Requirements

                    • Minimum O or N level and /or with at least 2 years of relevance experience
                      • Preferably between 21 and 69 years old,
                      • For applicants above 69 years old, he/she has to be
                        • Employed in the related industries together with a company recommendation letter.
                        • Physically fit enough to manage the job requirements of the Retail or relevant industries
                    • All course modules must be completed in sequence
                    • Course materials for e-learning based classes will be digital only
                    TGS Code TGS-2020504646 TGS-2022011627
                    Course Support Period 30 Aug 2020 to 29 Aug 2022 8 Feb 2022 to 13 Feb 2024

                    Productivity and Innovation Strategy

                    Manage systems to evaluate effectiveness of the productivity framework, conduct diagnosis and recommend areas for improvement. (English Only)

                    Date Information

                    21 May 2022 (Sat)
                    09.00AM

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                    Business Opportunities Development

                    Identify necessary sources of information, extract applicable information, conduct customer needs analyses and monitor environmental landscapes in order to source viable business options. (English Only)

                    Date Information

                    04 Jun 2022 (Sat)
                    09.00AM

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                    Brand Portfolio Management

                    Manage and execute branding features to create impactful point of differentiation for a brand and activate key levers for consumer awareness in growing portfolio user base. (English Only)

                    Date Information

                    18 Jun 2022 (Sat)
                    09.00AM

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                    E-Commerce Campaign Management

                    Develop detailed e-Commerce campaigns, liaise with partners to enhance online awareness, website and campaign visibility and manage campaigns. (English Only)

                    Date Information

                    02 Jul 2022 (Sat)
                    09.00AM

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                    Social Media Marketing

                    Evaluate the potential and suitability of social media marketing opportunities, seek new ways of utilising social media channels, and monitor outcomes of social media marketing. (English Only)

                    Date Information

                    23 Jul 2022 (Sat)
                    09.00AM

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                    Order Fulfilment and Returns Processing

                    Develop, revise and monitor order fulfilment guidelines to be competitive and in line with industry standards and in accordance to define the customer experience. (English Only)

                    Date Information

                    06 Aug 2022 (Sat)
                    09.00AM

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                    Crisis Management

                    Allocate resources to handle a crisis, identify crisis response and recovery activities to be implemented, document activities and implement return-to-normal procedures and communicate key messages to relevant stakeholders. (English Only)

                    Date Information

                    20 Aug 2022 (Sat)
                    09.00AM

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                    Language & Culture

                    A diverse range of courses that incorporate Mandarin both at a business and a personal level...
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                    Business Studies

                    Business, management and skill-specific programmes to meet training & development needs of local industries...
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                    China Ready Suite

                    Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
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                    SkillsFuture

                    Lifelong learning and build deep skills that enable you to grow in your profession...
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                    Corporate Training

                    SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.