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                1. FOLLOW US
                  About Us

                  Our Programmes

                  Business Studies

                  SCCIOB has been charted since its inception to provide a diverse range of business, management and skill specific programmes to meet the training & development needs of various industries. Our Business Studies programmes focus on equipping our learners with comprehensive management knowledge and practical solutions to deal with rapidly changing business environments effectively. SCCIOB works closely with industry partners in the development of our programmes and is the sole training institute that offers Chinese as mode of instruction for most of the diplomas and certificates programmes in Singapore.

                  Scroll down to view our Business Studies programmes below or view all Our Programmes at a Glance 

                  WSQ Diploma in Retail (E-Commerce (Omni-Channel))

                  Gain the managerial and supervisory skills to optimise e-commerce oper... Read More

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                  WSQ Diploma in Retail (Marketing)

                  Optimise the marketing activities of an organisation through identifyi... Read More

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                  WSQ Diploma in Tourism (Events Management and Operations)

                  Equips learners to pursue careers in the BTMICE industry, from the man... Read More

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                  WSQ Diploma in Tourism (Venue Management and Operations)

                  Equips learners to apply essential knowledge and skills pertaining to ... Read More

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                  Supply Chain Management

                  Focused on a more traditional management and business based approach, ... Read More

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                  WSQ Diploma in Retail (Retail Operations)

                  Develop business opportunities, manage operational and service excelle... Read More

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                  Business Mandarin for Banking Professionals

                  Banking and finance professionals who want to understand more the cult... Read More

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                  Business Mandarin for Legal Professionals

                  This course aims to equip legal professionals with the legal terminolo... Read More

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                  Business Mandarin Specialising in Finance and Accounting Terms

                  Participants get to understand China economics and the finance system,... Read More

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                  Certificate in Supervisory Management

                  Improve your role as a supervisor and effectively bridge the gap betwe... Read More

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                  WSQ Diploma in Service Leadership

                  Acquire the skills and competencies to operationalise and implement se... Read More

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                  Fundamentals of the Personal Data Protection Act 2020

                  Understand the Personal Data Protection Act (PDPA), identify possible ... Read More

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                  WSQ Professional Diploma in Leadership & People Management

                  A systematic approach to acquire corporate leadership capabilities and... Read More

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                  Impact of Lao Tzu, Confucius and Sun Tzu on Current Business Philosophies

                  This programme covers the key themes of the respective philosophers of... Read More

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                  Applying Sun Tzu's Art of War Strategy in Modern Business

                  Focuses on the application of Sun Tzu’s Art of War Strategy in modern ... Read More

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                  Reading a Set of Financial Accounts

                  Gain an insight to the differences in the financial industry between C... Read More

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                  WSQ Certificate in Service Excellence

                  Equip yourself with the resilience to handle challenging situations an... Read More

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                  WSQ Advanced Certificate in Service Excellence

                  The WSQ Advanced Certificate in Service Excellence aims to groom servi... Read More

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                  WSQ Advanced Certificate in Team Leadership

                  For leaders wanting to refine their strategic skills, the WSQ Advanced... Read More

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                  EXCELing in Financial Analytics and Reporting

                  Microsoft Excel is a powerful tool which can be harnessed to turn huge... Read More

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                  Introduction to Finance Management for Non-Accountants

                  Gain a clear knowledge & understanding of the value of a firm/project'... Read More

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                  Certificate in Understanding China Taxation System

                  Conducted in English, it will provide non-China nationals a thorough u... Read More

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                  Certificate in Financial Accounting

                  Conducted in Mandarin - pick up the basic fundamentals of financial ac... Read More

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                  Business Negotiation

                  Learn how to effectively negotiate with Chinese counterparts in a busi... Read More

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                  Events Planning and Management

                  Develop, manage and execute event plans according to agreed timelines ... Read More

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                  Delegates and Participants Management

                  Manage policies and procedures for the management, registration and en... Read More

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                  Sponsorship Management

                  Identify sponsorship requirements and organise activities according to... Read More

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                  Resource Management

                  Equips learners to make use of tools and techniques to monitor resourc... Read More

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                  Project Management

                  Facilitate brainstorming discussions, encourage idea generation and sh... Read More

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                  MICE Equipment Management and Venue Management

                  Develop purchasing, leasing and maintaining equipment service contract... Read More

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                  Manpower Planning

                  Conduct project level manpower forecasts to bridge gaps between manpow... Read More

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                  Workplace Safety and Health Performance Management

                  Develop Workplace Safety and Health (WSH) inspection plans and review ... Read More

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                  Managing Stakeholder Expectations

                  Deliver service excellence that is in line with the organisation’s cus... Read More

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                  Effective Presentation Skills

                  Organize your public speaking opportunity with your thoughts in mind, ... Read More

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                  How to Write a Business Proposal

                  Participants in this course will learn writing business proposals for ... Read More

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                  Sales Target Management

                  Set, analyse and achieve store sales targets to guide sales performanc... Read More

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                  Customer Loyalty

                  Manage customer loyalty and retention programmes within the organisati... Read More

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                  Service Information and Results

                  Analyse customer data to establish and improve the level of service qu... Read More

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                  Service Challenges

                  Develop service recovery frameworks, cascade service recovery procedur... Read More

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                  Problem Identification

                  Identify root causes and underlying factors of problems or situations ... Read More

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                  Process Improvement

                  Evaluate, report and resolve service shortfalls in line with organisat... Read More

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                  Understanding Mindsets and Markets of the New China Economy

                  Understand the present and real impact of China’s current economic tre... Read More

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                  Gearing Up to be Cross-Culturally Effective

                  Build knowledge on the cultural similarities and differences in the as... Read More

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                  Expanding Your Business in China Through Online Platforms

                  Gain knowledge on China digital marketing and the approach in establis... Read More

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                  Productivity and Innovation Strategy

                  Manage systems to evaluate effectiveness of the productivity framework... Read More

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                  Business Opportunities Development

                  Identify necessary sources of information, extract applicable informat... Read More

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                  Brand Portfolio Management

                  Manage and execute branding features to create impactful point of diff... Read More

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                  E-Commerce Campaign Management

                  Develop detailed e-Commerce campaigns, liaise with partners to enhance... Read More

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                  Social Media Marketing

                  Evaluate the potential and suitability of social media marketing oppor... Read More

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                  Order Fulfilment and Returns Processing

                  Develop, revise and monitor order fulfilment guidelines to be competit... Read More

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                  Crisis Management

                  Allocate resources to handle a crisis, identify crisis response and re... Read More

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                  Write a Business Plan

                  Learn to write an impressive business plan through systematic approach... Read More

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                  Apply Basic Negotiation Skills and Techniques

                  Identify negotiation outcomes and the roles and responsibilities, prep... Read More

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                  Idea Generation and Selection

                  Facilitate brainstorming discussions, encourage idea generation and sh... Read More

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                  Business Mandarin for IT Professionals

                  For those in the information and communications technology (ICT) servi... Read More

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                  Develop New Products/Services

                  Learn how to innovate product or service offerings and ensure that it ... Read More

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                  Foster Service Innovation

                  Promote service innovation culture within the organisation and lead yo... Read More

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                  Optimise Workforce for Service Excellence

                  Acquire the fundamental skills on how to develop manpower resource pla... Read More

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                  Analyse Service Quality and Customer Satisfaction to Develop Service Recovery

                  Develop service recovery frameworks and implement improvement plans to... Read More

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                  Lead with Service Vision

                  Covers how to conform to the organisation’s customer-focused strategy ... Read More

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                  Develop Service Operations

                  Develop service operation plans to provide excellent service, evaluate... Read More

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                  Manage Partnerships for Service Excellence

                  Assess and evaluate the effectiveness of service partnerships and impl... Read More

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                  Lead Team

                  Lead the implementation of vision at operational levels within an orga... Read More

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                  Manage Achievement of Results

                  Manage the achievement of results - develop team plans, monitor and re... Read More

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                  Enable People

                  Support employees to develop their skills and expertise. Identify skil... Read More

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                  Cultivate Workplace Relationships

                  Master the skills and knowledge required to cultivate harmonious and p... Read More

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                  Manage Self

                  Take stock of yourself in terms of your capabilities as a leader, and ... Read More

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                  Manage Change

                  Manage change processes when working with team leaders. It covers inno... Read More

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                  Adopting Mobile Payment to Seize Chinese Business Opportunities

                  Overview of the China mobile-payment ecosystem, its different payment ... Read More

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                  Demonstrate the Service Vision

                  Recognise the importance of their role in contributing to the organisa... Read More

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                  Engage in Service Innovation

                  Understanding the importance of service innovation and the methods and... Read More

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                  Optimise Performance in Diverse Service Environment

                  Acknowledge the importance of inclusiveness, demonstrating the use of ... Read More

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                  Implement Operations for Service Excellence

                  Understand their role in the service value chain, learn effective comm... Read More

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                  Role Modelling to Establish Customer Relationship

                  Learn to develop a role model of your organisation's service vision in... Read More

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                  Manage Service Operations and Performance

                  Understand the effective management of resources while being able to m... Read More

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                  Cultivate and Manage Service Performance

                  Manage a diverse service environment and improve service performance t... Read More

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                  Secure Prospect Commitment

                  Identify and negotiate with potential customers to achieve sales, fina... Read More

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                  Provide GEMS with a Positive and Professional Image

                  Equips learners in applying different techniques to serve the diverse ... Read More

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                  Respond to Service Challenges

                  Equips learners with the necessary skills and knowledge essential for ... Read More

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                  Provide Value-Added Customer Service

                  Leverage on the available organisation resources when engaging with cu... Read More

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                  Practical Inventory and Warehousing Management

                  Learn about the various techniques in managing your inventory and turn... Read More

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                  Essential Aspects of Cargo Insurance and Claims

                  With losses and abandonment prevalent in the logistics industry, this ... Read More

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                  Import/Export Documentation and Procedures

                  Gain a thorough understanding of the documentation and procedures in i... Read More

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                  Advanced Letters of Credit

                  Transportation of goods from exporter to importer involves many third-... Read More

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                  Essentials of Letters of Credit

                  Letters of Credit serve as effective, inexpensive assurance of payment... Read More

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                  Understanding Incoterms

                  Highly recommended for businessmen who make use of incoterms on a regu... Read More

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                  Encourage People

                  Work effectively in the area of developing team members’ skills. Cover... Read More

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                  Implement Change

                  Implement change processes within a workgroup. Identify opportunities ... Read More

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                  Support Achievement of Results

                  Achieve results within a limited area of responsibility. Covers interp... Read More

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                  Support Team

                  Support and lead a team. Conduct team planning activities, demonstrate Read More

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                  Develop Self

                  Addresses the skills and knowledge required to model personal effectiv... Read More

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                  Build Team Relationships

                  Build strong and productive work relationships in teams. Covering part... Read More

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                  Language & Culture

                  A diverse range of courses that incorporate Mandarin both at a business and a personal level...
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                  Business Studies

                  Business, management and skill-specific programmes to meet training & development needs of local industries...
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                  China Ready Suite

                  Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
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                  SkillsFuture

                  Lifelong learning and build deep skills that enable you to grow in your profession...
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                  Corporate Training

                  SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.